The Hilton was the 9th hotel we have used in the almost 3 years I’ve worked with the college group at Compass Bible Church and it was the best by far!
Kimberly was who I initially was dealing with and everything was smooth: Any time I had a question, she happily answered it; she was patient as I wavered whether or not I was going to get food and beverages and extremely patient as I called 3 times the week of and added more and more rooms!!
When I got to the hotel on April 15th I was warmly greeted by Paul at the front desk. Kimberly was helping another couple and Paul called over Regie to come help me! Regie was great by kindly giving me what I needed, gave me sparkling water (my favorite!!) and got me a snack as I was going to be sitting at the table checking people in for the next 4 hours!! Any question I had, he quickly answered it and helped me figure out the layout of the hotel.
Once Kimberly was free, she came over and sat with me and double checked that I had everything I needed and took me on a quick tour of the hotel and showed me the meeting room we had. She clearly gave me all the directions I needed regarding locking the ballroom up and who to talk to if I needed anything after the time she left.
From that point on, I was mainly dealing with Paul and Jelena at the front desk, and they were both fantastic. I was always greeted with a smile and “what can I help you with”. I never felt like I was inconveniencing them, and even when Paul was dealing with a minor situation Friday night with another group, and he visibly remained calm, never looked flustered, and was able to help us both out.
The hotel grounds are beautifully kept and we loved all the areas we could sit and be outside and enjoy the view!
I felt like I was the only customer you guys had with how much detail you showed towards me and my group. We loved it. I’ve never had so many compliments about a location and we hope to come back next year!
I will happily sing your praise and let anyone who needs a hotel know to go to The Hilton Garden Inn!! Thank you for a great experience.